Patient Portal
30 West Main St, Richmond, VT 05477
Monday-Friday 8 to 5, Saturday 9-Noon
Telephone: 802-434-4123

Our Policies

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Billing Policy

We can bill any insurance carrier, however if we are not “in network” you may be responsible for a higher portion of the charges for service provided. We belong to the following insurance networks:


Please note that there may be some exceptions for coverage, depending on your plan, the services you receive, or the provider you are seeing.  It is always a good idea to call your insurance carrier, or to call us directly to confirm your eligibility.

It is important for you to note that


As a courtesy to you and to expedite payment, we will be happy to bill your insurance plan if you provide us with accurate insurance details. Please note these details may include personal information for a spouse or parent if they are the subscriber on your plan.
Other IMPORTANT notes on our billing policy of which you MUST be aware:

  • Any co-pays are due when you arrive for your visit.
  • Failure to provide 24 hour notice for appointment cancellations will result in a no show fee being assessed.
  • If you are discussing a new symptom or an existing medical problem, your bill will include a charge for a problem focused visit, even if that discussion occurs during a preventive wellness visit.
  • If you have a deductible based plan, we may also collect a portion of today’s fees at your visit.
  • It is your responsibility to provide us with accurate and timely insurance billing details. If we are unable to successfully bill your insurance company, the balance will be owed by you.
  • After your insurance company has processed your claim and made payment, we will send a statement for any remaining balance. Payment is due upon receipt of that statement.
  • Patients who do not make payments within a reasonable time frame may be sent to an outside collection agency and/or be dismissed from the practice.
  • It is your responsibility to understand what your plan does/does not cover for services and procedures
  • If you are unsure and concerned over whether a service will be covered, we will do our best to assist in that research however you must ask for assistance BEFORE the service
  • Most bloodwork and other samples are sent to Quest Diagnostics for testing. THESE SERVICES ARE BILLED DIRECTLY BY QUEST DIAGNOSTICS

We also believe it is important for all patients to understand the difference between a wellness visit and an office visit. This document helps to clarify the difference, as it can sometimes create confusion for our patients.

No Show Policy

We sincerely understand that life circumstances may not allow you to make it to your appointment, however we feel it important for you to know that we have set aside time for you to meet with your provider, and as a result we likely have turned away other patients needing to be seen. We require 24 hour's notice for a cancellation or reschedule, so same day cancellations may be considered a "no-show". Any patient who does not provide proper notice for missing an appointment will be assessed a fee for the missed appointment, and multiple instances may result in scheduling restrictions or dismissal from the practice. Please make every effort to communicate with us well in advance if you do not think you will make it to your appointment.

Privacy Policy

The privacy of our patients is always in the forefront of our minds. That said, we never want to have privacy be a barrier to delivering excellent care to our patients. Please help us navigate this difficult balance by reviewing the following. If you have *any* questions, please call!

  • Our complete notice of privacy practices (NPP) is located here
  • If you would like your records (either in part or in full) sent somewhere, we likely will *not* send them without a signed consent authorizing us to do so. There are some exceptions to this, but to help facilitate efficient coordination it never hurts to have this consent form completed!
  • After a patient turns age 18, we will not communicate directly with parents about any aspect of their child's care, without a signed consent authorizing us to do so. This form must be completed in our office, and signed in the presence of a staff member, so it is not available online.
  • After a pediatric patient turns 11, we discontinue parental access to the patient's chart via the patient portal. The reason for this policy is that we feel strongly in a foundation of trust between the patient and provider, in such a pivotal time in your child's life, and feel any communication regarding your child's care should be handled in a face to face manner. This policy is always up to provider discretion and exceptions may be made if there are extenuating circumstances or special needs.

Our Docs

Want to know more about who we are? Press here and take a look at our Doctors and a little bit about their background.


Contact Us

Press here to contact us with any questions, concerns, or comments. We are here as a resource and your neighbor.


Richmond Family Medicine
30 West Main Street | Richmond, VT 05477
TEL: 802-434-4123 | FAX: 802-434-3130

Physicians: Dr. Daniel Goodyear, Dr. Hannah Rabin, Dr. Robert Areson

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